Shipping policy
Shipping Policy
Orders are processed within 2–5 business days.
Because each product is made to order, production begins after your purchase is confirmed.
United States Shipping
- Processing time: 2–5 business days
- Standard shipping: 3–7 business days
- Free shipping available on qualifying orders
- Tracking information is sent automatically by email once your order ships
International Shipping
- Delivery times vary by country
- Most international orders arrive within 10–20 business days
- Customers are responsible for any customs duties or import taxes required by their country
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery at:
We will work with the carrier and fulfillment partner to help resolve the issue as quickly as possible.
Incorrect Shipping Information
Please verify your shipping address before placing your order. TheCapTribe™ is not responsible for delays or lost packages caused by incorrect shipping information provided at checkout.