FAQ

The Holiday Crew

How do I choose a size and product?

Check each product page for its available colors, sizes, materials and measurements. Use the garment size guide and any fit notes before choosing your size. Product photos show the design and available garment options.

How long does shipping take?

Processing and delivery estimates depend on the product and destination. Review the individual product description and our Shipping Policy before ordering. Shipping charges and available destinations are shown at checkout. Estimates are not guaranteed delivery dates.

Can I return my order?

Under our Refund Policy, we do not accept returns or exchanges for buyer's remorse, incorrect size selection or changes of mind. If your order arrives damaged, defective or incorrect, contact support@thecaptribe.com within 7 days of delivery with your order number and photos of the issue. If approved, we will provide a replacement or refund at no additional cost.

How do refunds work?

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your financial institution.

How do I contact support?

For product, order or delivery questions, email support@thecaptribe.com or use our contact page. Please check any missing size or suitability details with us before ordering.