FAQ
FAQ
What is TheCapTribe™?
TheCapTribe™ is a premium headwear brand built for creators, founders, builders, and people who let results speak. Our products are designed with a minimalist aesthetic and a focus on quality craftsmanship.
What size is the Quietly Building™ snapback?
The Quietly Building™ snapback features an adjustable snap closure and is designed to fit most adults comfortably.
Head circumference: 21.5–24.5 in (55–62 cm)
Is the cap adjustable?
Yes. Every Quietly Building™ snapback includes an adjustable plastic snap closure for a customizable fit.
What materials are used?
The cap is made from premium materials designed for durability, comfort, and everyday wear.
How long does shipping take?
Orders are typically processed within 2–3 business days.
United States: 5–10 business days
International: 10–20 business days
Delivery times may vary depending on destination and carrier conditions.
Do you ship internationally?
Yes. TheCapTribe™ ships worldwide.
Can I return my order?
Yes. Returns are accepted within 30 days of delivery.
Items must be unused, in their original condition, and include proof of purchase.
Customers are responsible for return shipping costs.
How do refunds work?
Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days.
How do I contact support?
For questions regarding orders, shipping, or returns, contact:
We typically respond within 1–2 business days.
How do I clean my cap?
We recommend spot cleaning with a damp cloth.
Do not machine wash or tumble dry.
What if my item arrives damaged?
If your order arrives damaged or defective, contact support@thecaptribe.com as soon as possible and we'll help resolve the issue.